If you are dissatisfied with your purchase for any reason you may return it to Big Dawg Coolers and Outdoor Apparels LLC within 30 days of the purchase date, subject to the conditions and exclusions below:
- All returned items must be in new condition with original boxes and hang tags when applicable.
- Big Dawg Coolers and Outdoor Apparels LLC reserves the right to charge a minimum 20% restocking fee.
- Shipping and handling fees are nonrefundable.
- Clearance and Open-Box Items are non-returnable.
- Customer must contact Big Dawg Coolers and Outdoor Apparels LLC prior to returning any product.
All sales on Customized products are not eligible for return.
Once we receive and inspect your item(s), we will credit your account. Please note: we will only refund the amount of your purchase after shipping charges and a restocking fee have been deducted.
Shipping and handling fees are nonrefundable even if an item was shipped for free.