Warranty


Warranty Policy

 

Rotomolded Cooler Warranty

All Big Dawg cooler rotomolded shells (lid and base) are warranted against defects in material and workmanship for a limited lifetime coverage. All wear parts (non-rotomolded components) are warranted for a period 180 day from date of purchase (ie. Handles, Nylon carry handles, Drain assembly, T-latch, etc.). Our warranty does not apply to damage caused by negligence, misuse, fire, personal modifications or commercial usage. Accidental or normal wear and tear is not warranted including scratches, dents, abrasions, chips, discoloration or fading due to usage or exposure to sunlight or washing. The rotomolding process will create slight irregularities in every cooler. No two coolers are alike. Minor blemishes, chaffing, scuffs, or rough edges are not covered under warranty and do not qualify for a replacement. Additional warranty exclusions are stated below.

 

LID GASKET SEAL
As part of any rotomolded cooler design lid seepage is a normal function to aid cooler lid opening. Coolers are not warranted to be air tight. In most cases your cooler will open easily without having to use the vacuum release button. In some cases when there is an extreme temperature difference the lid may seal so tight that you need to use the vacuum release button to open the cooler. The cooler lid seal merges at the left center of lid. That area where the seal merges may have a slight gap which is normal.

 

LID WATER SEEPAGE
In the unlikely event your cooler is upside down, water seepage will likely occur and does not constitute warranty replacement.

 

PLASTIC EXPANSION
Plastics regularly expand and contract given environmental conditions. Slight lid warping may occur which is not covered under warranty unless performance of the cooler is materially impacted.

 

ICE RETENTION
Ice retention time is not warranted on any of our rotomolded coolers. Ice retention is dependent on cooler size, cooler color, cooler use, climate, ice quality, amount of ice, starting food and beverage temperatures, starting cooler temperature, and how often the cooler is opened. 

 

SEVERABILITY
This warranty applies only to the original owner. This warranty is void if the product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warrantied.

Big Dawg Coolers and Outdoor Apparels LLC sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Big Dawg Coolers and Outdoor Apparels LLC sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Big Dawg Coolers and Outdoor Apparels LLC assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Big Dawg Coolers and Outdoor Apparels LLC be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Replacement of parts and/or products under this warranty are subject to shipping, handling, replacement and/or restocking fees and will be collected prior to shipping. You will be responsible for arranging for the return shipping costs for all warranty claims.

Big Dawg Coolers and Outdoor Apparels LLC reserves the right to change our products design without incurring any obligations to incorporate such changes into any products repaired or replaced under this warranty.

Damaged products must be returned directly to Big Dawg Coolers and Outdoor Apparels LLC immediately, in the original box, freight prepaid. Please include a copy of the original sales receipt and the Return Authorization Number (RMA#) with the product. Replacements will not be sent until we receive your return.

HOW TO FILE A WARRANTY CLAIM

Big Dawg Coolers and Outdoor Apparels LLC will replace manufacturing defects that are covered by our warranty.

Before sending your product to Big Dawg Coolers and Outdoor Apparels LLC, please submit a warranty claim by emailing the following information to info@bigdawgcoolersapparels.com

  • First and last name
  • Email address
  • Phone number
  • Model number and color of product
  • Reason for warranty claim request
  • Date of purchase
  • PDF or photo copy of original receipt
  • Color photo showing warranty issue
  • Ship-to address to return repaired / replacement product

 

Big Dawg Coolers and Outdoor Apparels LLC will gather more information if necessary, and validate your request. If our team determines that your problem qualifies under warranty coverage, you will be given a Return Merchandise Authorization Number (RMA#).

Once your claim has been authorized, package your product in accordance with your shipper’s policies, add your RMA number to the shipping label (please do not write on the box) and send your product to the following location:

Big Dawg Coolers and Outdoor Apparels LLC

RMA # __________ 
5050 Jefferson Drive
Raceland, La. 70394

We will inspect the product and repair or replace, at our option, any product determined by Big Dawg Coolers and Outdoor Apparels LLC to be a manufacturer’s defect.